How to change the email on my account

We can move your access to a new email for you, usually within a business day. The email field in Settings is read-only (greyed out) because your email is also your login, so we make this change by hand to keep your account safe. Just send us a quick note and we'll take care of it.

What to send

Email [email protected] with two things:

1. The email you log in with now. If you can't sign in at all, send your Stripe receipt number instead - it's on the payment confirmation you got after buying.
2. The new email you want to use going forward.

That's normally all we need. We might check one detail before moving anything, then switch the account over to the new address.

Why there's no button for this

Your email is also your login. The app sends sign-in links to it, ties your purchase to it, and uses it to match you across devices. Letting that change with a single tap is an easy way for an account to get hijacked or for someone to lock themselves out by fat-fingering a new address. So we do the swap manually and confirm it's really you first.

What stays with the account

Everything moves across with you. Nothing is lost in the swap:

• Your purchase and access level (Blueprint or the Movement Mastery Method)
• Your child profiles, including any premature/corrected-age settings
• Routine progress and the week you're on
• Saved exercises (the ones you've hearted) and any community posts

The only thing that changes is which inbox the sign-in links land in.

Once it's done

After we confirm the swap, sign in fresh with the new address:

1. Go to guide.babyacrobatics.com.
2. Enter the new email and tap Sign In With Email Link.
3. Open the email titled "Your Baby Acrobatics Login Link" in that inbox and tap Access your guide. The link works for 30 minutes.
4. You're back in, with everything where you left it.

If the old email and the new one belong to two different people - say you bought it and now your partner wants their own login - you don't need a swap. Both of you can have your own access. See share access with your partner.