I keep getting signed out - how do I stop it?

Getting kicked out over and over is frustrating, and we can usually fix it fast. Once you sign in, your session is built to last about 30 days, so you shouldn't need a fresh link every visit. When it keeps dropping, it's almost always a cookie setting getting in the way rather than anything wrong with your account.

Work through these in order. After each one, check whether your next visit keeps you signed in before you move on.

1. Stop your browser clearing cookies on close

This is the most common cause. Some browsers are set to wipe cookies every time you quit the app, and your login lives in a cookie on guide.babyacrobatics.com. If that cookie gets cleared, the session goes with it.

• Safari on iPhone or iPad: open Settings, tap Apps, then Safari, then Advanced. Make sure "Block All Cookies" is turned off.
• Safari on Mac: Safari menu, Settings, Privacy tab. Confirm cookies aren't being blocked.
• Brave: the default Shields can clear cookies aggressively. Open the site, tap the Brave/Shields icon, and allow cookies for guide.babyacrobatics.com.
• Privacy extensions like Cookie AutoDelete or Privacy Badger: add guide.babyacrobatics.com to the allowlist.

Sign in once more after you change the setting, then see if the session holds.

2. Reinstall the home-screen app if you added one

If you saved Baby Acrobatics to your home screen, that installed version keeps its own storage, separate from your normal browser. Once in a while that storage gets into a state where it won't hold a session. A quick reinstall clears it.

1. Press and hold the Baby Acrobatics icon on your home screen and remove it.
2. Open guide.babyacrobatics.com in Safari (iPhone) or Chrome (Android).
3. Sign in with your email link.
4. Add it back to your home screen. Steps are in install Baby Acrobatics on your home screen.

3. Sharing one account with a partner

If it's your partner getting logged out and every login link lands in your inbox instead of theirs, you'll end up forwarding links back and forth. That happens because both of you are signing in with the same email, so every link goes to one place. There's a cleaner way to set this up in sharing access with your partner.

4. Still happening on a normal browser?

If you're on a standard browser with standard cookie settings and you're still getting signed out often, that's not how it should work, and we want to take a look. Send a message through the contact form at https://www.babyacrobatics.com/contact and include:

• Your device and browser, for example "iPhone 14, Safari" or "Pixel 8, Chrome".
• Roughly how often you get signed out.
• Whether you're using the home-screen icon or a browser tab.

That's enough for us to rule out a bug on our end and get you a stable session.