The 30-day refund window

Baby Acrobatics comes with a 30-day money-back window from the date you bought. No reason needed, no form to fill out, no penalty for asking. If it isn't a fit, email us and you get your money back.

This covers both the Blueprint and Movement Mastery.

How to request a refund

1. Email [email protected] from the address you used at checkout.
2. So we can find your purchase fast, include your Stripe receipt number or just the email on your account.

Say "I'd like a refund" and that's enough. You don't have to explain why.

We reply within a business day. Once we process it, the refund goes back through Stripe and we close your account access. That's the full picture, so you know what to expect.

What happens after you ask

• You get a reply confirming the refund has been issued.
• The money lands back on your card or in your bank account within Stripe's usual window, typically 5 to 10 business days depending on your bank.
• Your account access ends when the refund is processed.

One thing we want to be upfront about: a refund closes your access to the whole program, not just one piece of it. There isn't a "refund the upgrade but keep the Blueprint" option. So if you've added Movement Mastery on top of the Blueprint and you only want to undo part of it, have a look at the next section before you ask.

Worth knowing before you request

If the real problem is the wrong tier, you can switch instead of refunding. The Blueprint upgrades to Movement Mastery for the difference, and you keep everything you've already done. See Can I upgrade from Blueprint to Movement Mastery?.

If you upgraded to Movement Mastery and now want out, email [email protected]. Because a refund closes the whole account, we'll walk you through what you'll lose before we process anything, so there are no surprises.

If you bought expecting a different format, a paperback or an App Store app, the refund still applies. The format itself is explained in Is Baby Acrobatics a paperback or digital? in case that clears it up first.

You don't owe us a reason

A line about what didn't work genuinely helps us improve the program, but it's never required. We keep the request simple so it's easy to ask.

When this doesn't apply

If you're past the 30-day window, email [email protected] and tell us what's going on. We'll take a look.

If a charge on your statement doesn't look like it came from us, check the descriptor on the charge first. If it isn't a Baby Acrobatics purchase, we won't be able to refund it from our side, and your bank is the right place to get it sorted.