I paid - where do I access the course?

Good news first: if your payment went through, your access is on its way. It just lives in a separate sign-in email, not in your receipt. We know it's stressful to pay and then come up empty, so here's exactly where to look.

After checkout we send you two emails:

1. The Stripe receipt - this confirms your payment. It's just a record. It doesn't hold the program or a login link.
2. The sign-in email - a separate email from "Baby Acrobatics" with the subject "Your Baby Acrobatics Login Link" and an "Access your guide" button. This is the one that opens the program.

If you only see the receipt

1. Search your inbox for "Baby Acrobatics" or the subject "Your Baby Acrobatics Login Link".
2. Check spam, promotions, and any "Updates" tab. Sign-in emails sometimes land there.
3. Give it a minute or two if you just checked out. The sign-in email is sent on its own and can lag the receipt a little.

If the sign-in email still isn't there

You can pull up a fresh one yourself. Go to guide.babyacrobatics.com, enter the email you used at checkout, and tap "Sign In With Email Link." A new sign-in email gets generated. Open the link from any inbox, on any device, and the device where you entered your email signs in.

If nothing arrives after a second try, the usual reason is a small typo in the email you entered at checkout. See I typed my email wrong at checkout. If your payment didn't go through at all, see I bought it but can't get a payment to complete.

What you're looking for once you're in

There's no PDF attachment, no App Store download, and nothing shipped. The program lives in the web app at guide.babyacrobatics.com. Once you sign in on a device, it stays signed in for about a month before it asks for a fresh link. You can add it to your home screen for one-tap access. See how to install the app.

For more on the format, see what format is the product.