My card or payment failed at checkout

A failed checkout is frustrating, and it's almost always fixable. Most come down to one of three things: a browser extension blocking the payment form, your bank declining an international charge in US dollars, or a non-card method (Link, Cash App, a wallet) failing partway through. Work through the steps below in order. The charge runs through Stripe and shows up on your statement as "BabyAcrobatics".

It helps to know where you're paying, because that decides your options. A new Blueprint or Movement Mastery purchase happens on babyacrobatics.com, where Stripe picks which payment methods to show you. Upgrading from the Blueprint to Mastery happens inside the app and takes a card only.

1. Turn off extensions or switch browsers

Ad blockers, privacy extensions, and some VPNs break the payment form. The usual signs: the page freezes, never moves past the email step, or never loads the card fields.

• Open the checkout in a private or incognito window, which disables most extensions.
• Or try a different browser. Chrome and Safari both work well.

2. Pay with a regular card

A plain card is the most reliable way to pay. Stripe Link, Cash App Pay, Apple Pay, and Google Pay can fail without telling you why, so when one of them stalls, a card almost always goes through.

• On the babyacrobatics.com checkout, pick the card option instead of a wallet, then type the card number, expiry, CVC, and billing details by hand.
• If you don't see the method you wanted, it isn't offered for this purchase. The ones shown at checkout are the methods you can use.

The in-app upgrade is card only. There's a "Get Movement Mastery" button at the top of the guide. Tapping it opens a window with "Card number", "Expiry", and "CVC" fields and a "Pay $198" button. No wallets or Link there, just a card.

3. If your card is declined, call your bank

A US dollar charge from another country often gets flagged as suspicious, especially the first time. That block sits on your bank's side, not ours.

• Ask your bank to approve the charge from "BabyAcrobatics".
• Run the purchase again once they confirm.

Double-check before you retry

If the charge went through but on the wrong amount, or you used a card you didn't mean to, stop before trying again so you don't pay twice. Email us with the receipt and we'll sort it out. A purchase that did complete is covered by the 30-day refund window if it turns out wrong.

Still stuck

Screenshot the error and send it through the contact form or email [email protected]. Tell us which device and browser you're on and what you've already tried, and we'll get the purchase through.