How can we help?
Step-by-step answers to the questions parents ask most often.
Search, or browse by topic below.
Popular questions
Browse by topic
What you're buying
- Blueprint vs Movement Mastery - what's the difference?
- Does Blueprint include the adaptive weekly routine?
- Is it too late if my baby is already older?
- Can I start with a newborn? What's the youngest age?
- Is there a version for toddlers or older kids?
- Is Baby Acrobatics a paperback book or digital?
- What format is Baby Acrobatics - PDF, video, app?
- Do I get lifetime access?
- Can I upgrade from Blueprint to Movement Mastery?
Checkout & billing
Signing in & access
- Didn't get the login email?
- Your login link expired - what to do
- Login link sends you back to the login page (Android + Gmail)
- Login won't work in Safari Private mode
- I got a login error - what does it mean?
- Which email did I use to buy?
- I changed phones and lost access - how do I get back in?
- I keep getting signed out - how do I stop it?
- How Baby Acrobatics login works (no password)
- Install Baby Acrobatics on your home screen (iOS + Android)
Your account & baby profile
- How my partner can use Baby Acrobatics on their own phone
- Can I use Baby Acrobatics for more than one child?
- Using Baby Acrobatics on multiple devices
- I can't edit my baby's birthdate
- How to change the email on my account
- I updated my baby's birthdate but the routine is still on the old week
- My baby was premature: which age does the routine use?
Using the app
- A video won't load or failed to play
- The app loads slowly or gets stuck on my older phone
- I can't find Baby Acrobatics in the App Store or Play Store
- My routine hasn't updated - same exercises for weeks
- Where do I find previous weeks' routines?
- Can I print the routine to use without my phone?
- How the weekly routine works
- Can I track progress or mark things complete?
Refunds
Can't find your answer?
Message our team and we'll reply by email - no account needed.