The app loads slowly or gets stuck on my older phone

Baby Acrobatics leans heavily on video, and older phones (roughly iPhone 8 and Android handsets from that era) can crawl when they load it. On a borderline device a single screen might take minutes to appear. The steps below help when the phone is just struggling. If it can't keep up at all, we cover that further down too.

Try these first

1. Close your other apps. Swipe Baby Acrobatics and everything else out of your recent-apps view, then open Baby Acrobatics on its own. Freeing up memory is the single biggest help on an older phone.
2. Update your OS and browser. An older iPhone on an outdated iOS is noticeably slower than the same phone running the newest version it can install. Same for Android and Chrome.
3. Switch to Wi-Fi. A weak cellular signal stretches load times on a slow device far more than on a fast one. Move closer to your router and reload.
4. Open the home-screen app, not a browser tab. If you've added Baby Acrobatics to your home screen, that standalone window is leaner than Safari or Chrome. If you haven't yet, it takes under a minute: install it on iOS or Android.
5. Load one screen at a time. Open the routine, let it settle, then tap into a video. Asking a slow phone to render the routine and a video at once is what tips it over.

After each step, give the screen a few seconds. On a borderline device a good sign is the screen filling in with content instead of just showing the loading spinner.

When your device just can't run it

If you've worked through all of that and a screen still takes minutes instead of seconds, the phone is below what the video interface needs. This comes down to the hardware, so there's no setting on your end that will speed it up.

Two things that get you using what you bought anyway:

• Watch the videos on a newer device. Your account isn't locked to one phone, so sign in on a partner's phone, a tablet, or a laptop and watch there. You can read on the old phone and play videos on the newer one. Here's how using more than one device works.
• Print the routine and skip the screen. The Download printable PDF button on the routine view gives you the session on paper, so you don't need video at all once you know the moves. See printing or saving your routine as a PDF.

Still stuck? Tell us your device

If nothing above gets it running, send us your phone model and OS version through the contact form and we'll help you find the best way to use your purchase.

When this is something else

If a video fails outright (an error or an endless spinner) rather than just loading slowly, that's usually the network or an in-app browser, not your hardware. Walk through why a video won't play instead.